National Disability Standard

Jumbunna is funded by The Department of Family and Community Services (FACS) through Ageing, Disability and Home Care (ADHC) to deliver services to people with disabilities, their families and carers. Jumbunna complies with the NSW Disability Service Standards. Jumbunna received Verification from HDAA (Verification Number 353NHS).

Jumbunna is the Early Childhood Intervention Service for the Richmond Valley and Kyogle LGA’s.
Early Childhood Intervention (ECI) is the process of providing specialised support and services for infants and young children with developmental delays or disabilities, and their families in
order to promote development, well-being and community participation.
Early Childhood Intervention Services (ECIS) support children with a disability or developmental delay from birth to school entry and their families. Jumbunna provides therapy, education,
counselling, service planning and coordination, advocacy, transition to school and parenting
These services are tailored to meet the individual needs of the child and focussed on supporting the child in their natural environments and in their everyday experiences and activities.
The overall aim of Jumbunna is to provide parents and families with the knowledge, skills and support to meet the needs of their child and to optimise the child’s development and ability to participate meaningfully in family and community life. Jumbunna uses a family centred approach, recognising the family are the key people in their child’s life and our need to work in partnership with them.
Why are the early years important?
The early childhood years lay the foundation for all future development. Recent research shows that early experiences literally shape our lives by affecting the way the young brain develops. What happens to us in the early years has a major effect on health and social development right through to adulthood. Therefore we must ensure that children’s early experiences are positive – that they have a secure foundation for development.
Why are early childhood intervention services important?
The early childhood years are just as important for children with disabilities and developmental delays as they are for all children. All their future development is based on the critical learning patterns laid down during this period.
The early years are also critical for the whole family. This is when families can best begin to learn how to support and nurture their child, how to meet their child’s needs, and how to adapt positively to having a child with a disability or a developmental delay. To achieve these goals, families need the support of Early Childhood Intervention Services. (Early Childhood Intervention
Jumbunna complies with the National Disability Standards.
There are six National Standards that apply to disability service providers.

1. Rights: The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

2. Participation and Inclusion: The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

3. Individual Outcomes: Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

4. Feedback and Complaints: Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

5. Service Access: The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

6. Service Management: The service has effective and accountable service management and leadership to maximise outcomes for individuals.
(A complete copy of the Standards can be found on Family and Community Services website)

National Disability Insurance Scheme
The National Disability Insurance Scheme (NDIS) is the new way of providing individualised support for eligible people with permanent and significant disability, their families and carers. Disability could affect anyone – having the right support makes the difference.
The National Disability Insurance Agency understands that everyone’s needs, preferences and
aspirations are different. That’s why they provide eligible people flexible ,whole of life approach to the support needed to pursue their goals and aspirations and participate in daily life. One of the core aims of the NDIS is to better support families and carers, in your caring role.
The NDIS has been initiated in a number of trial areas across the country and will be rolled out in full by 2018. To find out more about the scheme and to see if your child will be eligible parents can use the My Access Checker on the NDIS website.
Each participant will have an individualised plan that is tailored to their goals, personal circumstances and disability support needs. This is developed with a NDIS Planner.
If you would like further information about the NDIS please do not hesitate to ask us.
Information about the Scheme
If your query is about access to NDIS support, you may wish to complete the My Access Checker before contacting us. This questionnaire will indicate whether you may be able to get help from the NDIS and outline the next steps.
If you have an enquiry not covered by the My Access Checker you can:
Phone NDIA on 1800 800 110
Mail an enquiry to National Disability Insurance Agency GPO Box 700 Canberra ACT 2601
Help available to contact NDIA
If you require a translator or help, please contact them by:
Phone – 1800 800 110
If you are a TTY user – phone 1800 555 677 then ask for 1800 800 110
If you are a Speak and Listen (speech-to-speech relay) user – phone 1800 555 727 then ask for 1800 800 110
If you are an internet relay user – visit the National Relay Service website and ask for 1800 800 110